Head of Operations (MCA / Alternative Lending)

We are seeking an experienced Head of Operations to join a fast-growing company in the merchant cash advance (MCA) industry. Reporting directly to the CFO, you will lead a team of five operations professionals (three onshore and two offshore), optimize core business processes, and help scale the company's operational infrastructure in a fast-paced, high-growth environment.

Responsibilities

• Lead, mentor, and manage a team of five operations professionals.

• Oversee daily operations, including deal processing, payments, reporting, and workflow management.

• Manage operational systems, software integrations, and third-party vendors.

• Troubleshoot operational and system issues to ensure business continuity.

• Identify opportunities to improve, automate, and scale operational processes.

• Develop and maintain operational documentation and best practices.

• Partner with leadership to optimize operations and implement new technologies when beneficial.

• Evaluate the existing technology stack and recommend improved systems or processes where appropriate.
  

Technology Environment
You'll work with a technology stack that includes:

• Lend SaaS (CRM)

• MoneyThumb

• DataMerch

• HyperVerge

• Additional integrated operational tools and third-party platforms

Experience with these specific tools is not required, but candidates should be comfortable working across multiple systems, managing software integrations, and collaborating with third-party vendors.

• Proven experience leading operations teams in a fast-paced environment.

• Experience in the merchant cash advance (MCA), alternative lending, fintech, or similar financial services industry is strongly preferred.

• Demonstrated success improving processes and scaling operational functions.

• Strong leadership, organizational, analytical, and problem-solving skills.

• Hands-on approach with the ability to balance strategic thinking and day-to-day execution.

• Comfortable working across multiple operational systems, software integrations, and third-party platforms.

• Experience evaluating and implementing process improvements and operational technologies.

• Startup or high-growth company experience is a strong plus.